How to order:
Thank you for taking an interest in ordering online from Witinall - The Shop.
Ordering language services online is never an easy process, which is why I have listed below some of the most important aspects to consider. You will also find here a step-by-step guide to choosing a service category and placing an order through the shop. If you can't find the answers to your questions on this page, please also see the "FAQ". Alternatively, visit www.witinall.com for a more bespoke service. You can contact me at alexhirsch@aon.at.
What do I need to consider when ordering a language service online?
First of all, you should decide on what you want or expect to achieve with your text or recording. Many people think that transferring one language or medium into another is simply a matter of choosing equivalent words or phrases, for example putting the German word "Auto" for English "car" in a sentence. That may well be the case for some things like word lists, but as soon as words are used in context, as soon as they fulfil a communicative function in a particular setting, things become a little more complicated. This is where machine translation software (the computer) often reaches its limits and human translators get their chance to really show their mettle, for example by taking a source text and transferring it into a target language with all of its functions and connotations intact. Although this sounds like a lot of work, as there are often many country-specific conventions or stylistic idiosyncrasies to consider, this needn't be the case, if your translator is able to assign your document its proper function. And it's the same with audio or video recordings. Although these are usually easy to place, some information about them can go a long way to help your transcriber produce the perfect transcript. So: be generous with any relevant information pertaining to the function or use, and possibly the source, of your document or recording.
Another thing to consider when ordering online directly and without a prior discussion with your language service provider is the fact that not all material is equally easy to transfer. For instance, a poem may be more difficult to translate than a user manual, and a transcription of one person speaking will certainly be easier to type up than five people in a group whose talk overlaps. Or, let's say, it's a question of time. Some things just take more time to do well (and I'm assuming you want your product to be perfect) than others. So: be aware that delivery date estimates sometimes have to be based on very generous calculations, and plan accordingly. Also remember that official documents have to be translated by a certified translator.
And this brings me to my last piece of advice: set your schedule and budget beforehand. If your project is urgent, consider requesting that more than one person work on it. For translations this may not always be the best option, as the coordination required to ensure consistency can take up time, but the option of hiring a team is something that you should consider. Be aware that costs will be higher (due to contractual and commission fees) and discuss it with your language service provider before ordering.
How to order:
1. Please read the "Terms and Conditions" prior to placing an order. Additional information can be found in the FAQs.
2. Choose a service category. [Please note: only translations, transcriptions and proofreading can currently be ordered through the site. Other language service categories will follow soon.]
3. If you are ordering a translation: select the source language (the language of your document) from the drop-down list, and a target language (the language into which the document needs to be translated).
5. If you are ordering a transcription: select the source of the spoken words (an audio or a video file) from the drop-down list.
4. Enter the required quantity of units. The unit for translations and proofreading is the word. The unit for transcriptions is the minute.
5. Click on the "Add to cart" button.
6. When you have selected all the items you need, go to your cart by clicking on "Cart" in the menu at the top of the page.
7. At checkout enter your name, address, phone number, email address and payment details. Stripe accepts major international cards, including Visa, MasterCard and American Express, as well as mobile wallets Apple Pay and Android Pay. Use the message box for special instructions or details of file formats and delivery requests. Click the "Commit to buy" button to complete the ordering process and initiate secure payment through Stripe.
8. Once checkout is complete, you will be sent an automatically generated order confirmation to the email address you provided.
9. Next, you will receive an email from Alexandra Hirsch. This will be sent to the email address you provided with your order and will contain information about how to send your material or questions relating to the specific details of your files. You will normally receive this email within 24 hours of placing the order, but please allow up to 48 hours due to time differences, holidays, etc.
10. If for any reason the order has to be cancelled, this can be done by contacting the owner of the site at alexhirsch@aon.at. A full refund will be given via the original payment method.
Thank you for taking an interest in ordering online from Witinall - The Shop.
Ordering language services online is never an easy process, which is why I have listed below some of the most important aspects to consider. You will also find here a step-by-step guide to choosing a service category and placing an order through the shop. If you can't find the answers to your questions on this page, please also see the "FAQ". Alternatively, visit www.witinall.com for a more bespoke service. You can contact me at alexhirsch@aon.at.
What do I need to consider when ordering a language service online?
First of all, you should decide on what you want or expect to achieve with your text or recording. Many people think that transferring one language or medium into another is simply a matter of choosing equivalent words or phrases, for example putting the German word "Auto" for English "car" in a sentence. That may well be the case for some things like word lists, but as soon as words are used in context, as soon as they fulfil a communicative function in a particular setting, things become a little more complicated. This is where machine translation software (the computer) often reaches its limits and human translators get their chance to really show their mettle, for example by taking a source text and transferring it into a target language with all of its functions and connotations intact. Although this sounds like a lot of work, as there are often many country-specific conventions or stylistic idiosyncrasies to consider, this needn't be the case, if your translator is able to assign your document its proper function. And it's the same with audio or video recordings. Although these are usually easy to place, some information about them can go a long way to help your transcriber produce the perfect transcript. So: be generous with any relevant information pertaining to the function or use, and possibly the source, of your document or recording.
Another thing to consider when ordering online directly and without a prior discussion with your language service provider is the fact that not all material is equally easy to transfer. For instance, a poem may be more difficult to translate than a user manual, and a transcription of one person speaking will certainly be easier to type up than five people in a group whose talk overlaps. Or, let's say, it's a question of time. Some things just take more time to do well (and I'm assuming you want your product to be perfect) than others. So: be aware that delivery date estimates sometimes have to be based on very generous calculations, and plan accordingly. Also remember that official documents have to be translated by a certified translator.
And this brings me to my last piece of advice: set your schedule and budget beforehand. If your project is urgent, consider requesting that more than one person work on it. For translations this may not always be the best option, as the coordination required to ensure consistency can take up time, but the option of hiring a team is something that you should consider. Be aware that costs will be higher (due to contractual and commission fees) and discuss it with your language service provider before ordering.
How to order:
1. Please read the "Terms and Conditions" prior to placing an order. Additional information can be found in the FAQs.
2. Choose a service category. [Please note: only translations, transcriptions and proofreading can currently be ordered through the site. Other language service categories will follow soon.]
3. If you are ordering a translation: select the source language (the language of your document) from the drop-down list, and a target language (the language into which the document needs to be translated).
5. If you are ordering a transcription: select the source of the spoken words (an audio or a video file) from the drop-down list.
4. Enter the required quantity of units. The unit for translations and proofreading is the word. The unit for transcriptions is the minute.
5. Click on the "Add to cart" button.
6. When you have selected all the items you need, go to your cart by clicking on "Cart" in the menu at the top of the page.
7. At checkout enter your name, address, phone number, email address and payment details. Stripe accepts major international cards, including Visa, MasterCard and American Express, as well as mobile wallets Apple Pay and Android Pay. Use the message box for special instructions or details of file formats and delivery requests. Click the "Commit to buy" button to complete the ordering process and initiate secure payment through Stripe.
8. Once checkout is complete, you will be sent an automatically generated order confirmation to the email address you provided.
9. Next, you will receive an email from Alexandra Hirsch. This will be sent to the email address you provided with your order and will contain information about how to send your material or questions relating to the specific details of your files. You will normally receive this email within 24 hours of placing the order, but please allow up to 48 hours due to time differences, holidays, etc.
10. If for any reason the order has to be cancelled, this can be done by contacting the owner of the site at alexhirsch@aon.at. A full refund will be given via the original payment method.
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